Return Policy

Return Policy

We put in our best to hand make every single wig, we assure you of the best quality braids and fauxlocs. We create neat parts and braid tight to ensure the longevity and suitability of all our units on our valued customers. We also understand that there might be complaints or dissatisfaction, in which case we do our best to resolve the issue.

If a wig is delivered damaged or with wrong style or colour, we will issue full refund or exchange and also handle the return fee. We usually request pictures of the error sent via the email address or WhatsApp attached below this page. Please make sure to notify us within 72 hours of receiving your order with the reason for the return. We will get back within 48 hours with a conclusion from our Customer service department. The return should be made with tracking number sent within 10 days of the delivery date as stated by the courier website. Item should be returned in the state it was received; It must not be used, washed or bleached, lace must be intact as delivered) Our return shipping address is the same Nigeria address on the product package.

Customers pays the shipping fee to return item to us and fee to ship new item back.

Investigation will be carried out and if the courier company confirms item is missing, we will work with Courier company to recover and reimburse or deliver another unit. 
PLEASE NOTE: that it may take 1-2 weeks for the investigation to be concluded.