Return Policy
We put in our best to hand make every single wig, we assure you of the best quality braids and fauxlocs. We create neat parts and braid tight to ensure the longevity and suitability of all our units on our valued customers. We also understand that there might be complaints or dissatisfaction, in which case we do our best to resolve the issue.
Damaged Or Wrong Items
If a wig is delivered damaged or with wrong style or colour, we will issue full refund or exchange and also handle the return fee. We usually request pictures of the error sent via the email address or WhatsApp attached below this page. Please make sure to notify us within 72 hours of receiving your order with the reason for the return. We will get back within 48 hours with a conclusion from our Customer service department. The return should be made with tracking number sent within 10 days of the delivery date as stated by the courier website. Item should be returned in the state it was received; It must not be used, washed or bleached, lace must be intact as delivered) Our return shipping address is the same Nigeria address on the product package.
Custom Orders
We do not accept returns when an item is customized (Root coloring is included)
Cancellation
Please contact us within 12 hours of placing an order for cancellations. After this time frame 25% restocking fee applies.
Exchange
Customers pays the shipping fee to return item to us and fee to ship new item back.
Missing Parcel
Investigation will be carried out and if the courier company confirms item is missing, we will work with Courier company to recover and reimburse or deliver another unit. 
PLEASE NOTE: that it may take 1-2 weeks for the investigation to be concluded.
Lost In Transit
(Courier company takes responsibility) We will work with the courier company to find the parcel, or send another unit or issue a refund.
Sales Item
items bought on sales cannot be returned.
DELIVERY NOTICE - Courier Company’s Notice of delivery serves as proof of delivery. We work with the currier company if further investigation or proof is needed.
Please send Email to us at Braidscultureshop@gmail.com Or WhatsApp: +1 (613) 482‑9647 Include reason for return and pictures. We will send you our Nigerian warehouse address.